Cardiff Airport is the only Airport providing commercial passenger services in Wales. It was owned by the Welsh government way back in 2013. Cardiff Airport has one terminal that helps over 1.6 million passengers every year to reach 900 domestic and International destinations from their 50 direct routes. You can contact Cardiff Airport customer service regarding any help in several ways provided by them.
You can contact Cardiff International Airport by visiting their office at
Cardiff International Airport
Vale of Glamorgan
Rhoose, Barry CF62 3BD
United Kingdom
Contact number: +44 1446 711111
Via CALL-
Calling is the primary and most convenient way to contact Cardiff Airport. You can convey your query directly to a representative by calling the Cardiff Airport contact number and get the resolution quickly. Here are some valuable contacts are given below.
Suppose you wish to contact them. You can call the Cardiff Airport phone number at +44-1446-711111 and follow the instructions given on IVR.
Via EMAIL-
Email is another way to contact Cardiff International Airport. Email is generally opted to contact for a matter that is not urgent and requires regular monitoring. You can email them at info@cwl.aero by writing your query in detail. A customer service representative will reply to your email within 24 hours.
Via SOCIAL MEDIA-
Social media is a popular way to contact Cardiff International Airport. You can contact them by using the links below.
Via LIVE CHAT-
Chat is another way to contact Cardiff International Airport. Chat fills the communication gap by allowing you to converse in your preferred language. It is also the appropriate option for the speech and hearing impaired. You can find the chat option in the Contact Us option, under the About Us section, at the bottom of the website, after selecting your reason to contact from the listed reasons. Clicking the chat badge will open a pop-up window with a live customer service representative at Cardiff Airport.
Customer Service Hours
Customer service is one of the significant aspects of an Airport. You can avail of customer services at the Cardiff Airport from Monday to Friday between 9:00 AM to 6:00 PM and between 9:00 AM to 4:00 PM on Saturday and Sunday. However, you can book and cancel your tickets online or talk to a representative on call for 24 hours.
Lost and Found
You can register a complaint for lost luggage at Cardiff Airport by emailing them at CWL.BagFacs@swissport.com or raise a complaint as mentioned below.
Services offered at Cardiff International Airport
Designated Special Assistance call points are in the car parking, and a dedicated Special Assistance desk is in the Check-in hall of Cardiff Airport. The Staff will assist passengers from the car park to the terminal and check in until they board their flight. You can also request Cardiff Airport Special assistance while booking your tickets so that you do not need to wait for them at the Airport.
There are different timings for different services at Cardiff International Airport. You can contact Cardiff airport by calling them for 24 hours, but the best time to call them is between 12 PM to 3 PM so that you do not need to hold the call for long.
You should reach at least 2 hours prior to the scheduled departure to catch a domestic flight and at least 3 hours earlier in case of an International flight. It would help if you reached the boarding gate at least 30 minutes before the scheduled departure; otherwise, you will not be allowed to board the plane.
The ways mentioned above can help you to speak to someone at Cardiff Airport. However, if you need more help, you can call Cardiff International Airport’s phone number as it is the quickest way to get a reply from them.