Ready for your vacation with KLM Airlines, but you have doubts about the baggage allowance and would like to contact the airline's customer service to get your doubts cleared but are unsure how to get the airline's contact information. You are on the perfect article, all the information you need to contact the customer service of KLM airlines is given. Read the information in this article and quickly reach the service.

Various ways to communicate with KLM Nairobi

Connect via phone call:

First comes the KLM Nairobi contact phone number to quickly reach the support team member. Most passengers use it because it is the affection method to contact the service. You can use the information below if you prefer the phone call service to talk to a representative.

• To connect, you can use the official number of Nairobi +254 20 389 41 52.
• Changes may apply when you get connected to the representative.
• To connect with a representative, go through the pre-recorded commands.
• The instructions are as follows, listen carefully and press the keys accordingly.
• Kindly press 1 to get the flight status
• Kindly press 2 to make the reservation
• Kindly press 3 to get the flight information
• Kindly press 4 to make the cancelation
• Kindly press 9 to speak to a live agent
• Press the keys according to your preference and get the help required.

The live chat service:

If you do not wish to contact KLM Kenya customer service via phone, use the live chat option to contact the airline's customer service. You can go through the steps below if you have never used the live chat option.

• To get the customer service option, you need to go to the official page of the airline.
• Then you need to click on the contact us option.
• Once on the contact page, the live chat option will be seen.
• Click on the live chat feature and wait for the chat window to load fully.
• Once the chat window is displayed, you can send all your questions in the chat box.
• You will receive an instant response if the support team member is available online.
• Or you might have to wait, or you can also go through the articles suggested by live chat.
• You will get a quick response when you get associated with the agent.

The email option:

If you are uncomfortable with live chat and the phone call service, you can also use the email option. You can send your email to the representatives at kl.b2c.ke@Airfrance-klm.email. But you must remember to use this option only if you have enough time before your scheduled flight departure. In case you are in an emergency, always go for the contact number since the email option response can take time.

Where is the KLM Nairobi office address?

If you need to send mail to the KLM Nairobi office address, you can send the mail to PQJV+4R Nairobi, Kenya, 1st Floor,

Block A Merchant Square, Riverside Dr,

Nairobi, Kenya

Is the customer service of the airlines 24 hours?

Yes, the KLM phone number 24/7 Kenya is available, and you can contact the customer service of the airlines anytime from any corner of the world. You have to call the number, and the representatives will assist in solving the issues.

When to call the customer service of the airlines?

Many passengers struggle with wait times when they use the customer service phone number. That is why the airlines also use various other methods that can be used to contact customer service. But if you only prefer the phone number, make sure you don't call the support team at the wrong time. The best time is considered between 4 pm to 6 pm. This is when fewer customers will not try to contact the service, and you won't hold.

What are the services that are handled by the customer service?

In a day, the customer service of KLM receives plenty of calls from the customers. And the team provides the best for all the customers with their issues. Here are some of the most frequent queries that are often handled.

• Doubts regarding the online booking
• Error in the tickets
• Last minute Cancellations
• Ticket rescheduling
• The status of the flight
• Lost and baggage support
• Special assistance at the airport
• Any general queries
• Regarding the refund policies
• Regarding other policies of the airlines
• Flight status information
• Delays and the cancelation of the flights

Can you use social media to contact customer service?

Yes, you can also use the social media service of the KLM Nairobi office, unavailable or unable to connect with customer service due to network issues. You can use the links mentioned to contact customer service using the social media handle.

• Facebook - https://www.facebook.com/KLMKenya/
• Instagram - https://www.instagram.com/klm/
• Twitter - https://twitter.com/KLM

Conclusion:

You can use the above information to contact the customer service of KLM Airlines; if you have any doubts regarding the contact methods, you can use the official help page of the airline or reach a representative at the airport counter.