How do I complain to Lufthansa UK?

Lufthansa is the German air carrier. It is contemplated as one of the largest airlines in the world. Several travelers are choosing Lufthansa to make their journey smooth and have high expectations for the quality of services. If a passenger encounters any inconvenience on a Lufthansa flight or wants to file complaints, Lufthansa welcomes all the complaints and tries to improve their services. 

What are the popular reasons to file a complaint at Lufthansa UK?

You can make a complaint at Lufthansa customer service for multiple reasons. Some of the popular reasons are listed down below:

• Encounter a rude representative at Lufthansa customer service. 
• For delayed baggage at the airport.
• File a complaint for your lost or damaged luggage.
• Flight delays for long hours.
• For the meals and drinks
• The sudden cancellation of a Lufthansa flight.
• For the onboard services and after-board services. 
• For the pending refunds.

What are the platforms for filing complaints at Lufthansa UK?  

Lufthansa has offered many platforms for the convenience of their customers to file a complaint at customer service. You can choose the platform as per your suitability to share your inconvenience with the officials. The available platforms for filing complaints are:

Fill out a Complaint Form 

You can file the complaint online at Lufthansa by filing the complaint form. You can add the things you find unsuitable or that made your journey hard. Here are the instructions provided for filing the complaint form and sending it to Lufthansa customer service:

• Head to their official site on your browser,
• Log in to your account on the site,
• Navigate the customer Service section at the bottom of the homepage,
• Select the “Help & Contacts” option,
• Now click on the “Contact Form” button,
• Select the Complaint option on the Subject Menu,
• Add personal details like name, contact number, and email address,
• Add the fight details on the complaint form,
• Now explain the inconvenience you have faced with Lufthansa,
• Attach any documents or proof which can verify your complaint,
• At last, tap the Submit button to file your complaint at Lufthansa. 

Call the Lufthansa Customer Service UK

You may directly converse with an official person at customer service by using the Lufthansa UK contact number. There you will find the official person who will listen to your situation and help you to file the complaint as requested. Reach out to the official person of Lufthansa with the provided steps:

• Dial the number +44-371-641-0401 on your phone, (10p to 40p per minute)
• Listen to the IVR menu attentively,
• Choose the option of connecting with a live official,
• Wait till the official avail on the call,
• Ask them to file a complaint for your inconvenience,
• State the reason to the Lufthansa official,
• Provide your flight information if concerned with your case,
• The official will file the complaint at Lufthansa and will send you a copy of the same. 

Connect on Lufthansa Live Chat 

If you like to talk to a live person about your complaint but cannot reach customer service on call, then you can switch to the chatting feature of Lufthansa. Talk with a live executive and file your complaint following the below steps:

• Head to the Help & Contacts page of Lufthansa on your browser,
• Navigate the contact options on the page,
• Use the live chat button to connect with a Lufthansa executive,
• Select the complaint option on the live chat,
• Now the executive will send you some prompts,
• Following the prompts, you can file your complaint at Lufthansa. 

Deliver an Email

If you do not wish to fill out lengthy forms or communicate with an official of Lufthansa, you can consider delivering an email to the customer service team. Draft your email explaining the matter, adding your contact details and attaching the proof for the complaint. Make sure to write ‘Complaint” on the subject of the email and send it to the official at Lufthansa customer service email UK, which is customer.relations@lufthansa.com. After sharing the email, wait for a person to contact you for the further process. 

Is there a free phone number for Lufthansa? 

Yes, a toll-free number is available for contacting an official person for your help. Use the Lufthansa customer service UK free number: 1-(800)-645-3880 and converse with a person without any charges. 

When can I contact Lufthansa customer service?

You can contact the official person any time of the day as Lufthansa customer service 24 hours available. Reach out to the team whenever you like and have queries to resolve.