Avianca is the top airline in Columbia but offers affordable rides at reasonable prices. They realize that on many occasions, it becomes imperative for the passengers to contact them. Communication between Avianca customer service UK and passengers can solve many queries and make the trip comfortable. That will help the passengers to have faith in them. Many of you may need to learn the various channels you can use to reach them. You can get a lot of help if you are concerned about the communication channels with Avianca from the following article.

How do I talk to a live person at Avianca Airlines?

Via chat support:

Chat support is available to give virtual assistance. This mode is convenient for instant replies and answers to your problems related to reservations. You can refer to the following steps to communicate with them this way:

• Go to the website of Avianca on your browser.
• Visit the Help Center.
• You will get the contact page.
• Look for the icon of chat that you may find at the bottom right corner of your screen.
• Click on this icon indicating a question mark sign.
• Soon a chat box will appear in front of you. 
• Please enter your name and email id and click the Start chat option.
• A chat box will appear with a virtual assistant welcoming you to start the conversation.
• Choose your language first and then select your query from the provided options.
• You can type your query if you don't relate to the options in the chat box. Please use simple sentences for a better understanding of the assistant.
• Continue the further conversation until you get a satisfactory answer.
• When you get the answer to all your queries, click on the End button to finish the conversation.

Via phone number:

Phone number is at the top list if we rank the preference of customers to contact the support service. You get to speak to them directly. Please take the following steps to use this mode of communication:

• Navigate through the website of Avianca, https://www.avianca.com.
• Click on the Help button present at the menu bar.
• Look for the Contact Us section.
• You will get their number to speak to their representative.
• Please dial the Avianca phone number UK, (0 800) 0314-206 / +44-203-769-8862 (travel agency no.).
• Wait for them to connect your call to the IVR phone system.
• IVR gives you commands that link your call to the agent as you enter the appropriate keys on your keypad.
• The IVR instructions are as follows:

• Press 1 for the language selection.
• Press 2 for the flight status.
• Press 3 for new reservations.
• Press 4 for more menu options.
• Press 9 to speak to their agent at customer support.

• You can select your language preference and the process and press key nine to connect your call to the agent.
• As you wait on the phone line for a few minutes, a person from their team will come to speak. 

Via complaint form:

  A feedback form is available in the following steps to submit them your detailed query or complaint:

• Go to the website of Avianca on your search engine.
• Look for the Help section. 
• Click on the Feedback form.
• Choose from the options complaint, suggestion, or congratulations.
• Please fill out the form and express your query or complaint in the Tell us your experience section.
• Be specific with the details while you write it.
• Click on the Submit button.
• You will get a response within a few weeks.

Via email support:

You can communicate via email if you send them your question at habeasdata@avianca.com. Along with Avianca contact number UK, a well-trained and experienced team will deal with your problem. You can address your reservation-related queries through this email. Please remember the professional way of speaking and writing as you come in touch with their team. It usually takes them 28 days to respond to your request, but it will all be worth it. If you need an urgent answer, this mode of communication is for someone else.

Via social media:

You can reach them through different social media channels in a quick second. They can quickly address your query on these channels as they are very alert as these are public channels. They have provided links as icons on their website home page. Different social channels are as follows:

Facebook: It has a message to speak with the customer agent. Log in with your messenger account and talk to them. You can connect with them on Facebook and share your query in your post.

Twitter: Send a tweet from your account and tag them to get a response within a few minutes. This mode will prove the quickest of all.

What are the customer service hours of Avianca?

Avianca is available on many modes, and the customer agents are available every second of the day. You needn't worry about Avianca customer service hours; you can contact them anytime from Monday to Sunday. They will provide you support on any channel you choose to connect with them.

How do I contact Avianca on WhatsApp?

WhatsApp mode will help you to chat with a live agent on the app. But it will prove beneficial as it will connect you in a spur. If you are curious to learn about the WhatsApp mode of communication, you may refer to the following steps to communicate with them via this channel:

• Search for the website of Avianca on your browser.
• Click on the WhatsApp option present at the top bar.
• Click on the Continue to chat option, or save Avianca WhatsApp number, +573114006797, to speak directly.
• Log in to your account and send them a Hi message.
• Within a few minutes, you will get a response from their agent.
• Talk to them over this medium and resolve your query.
• Click on the Finish button as the conversation gets over

Conclusion:

To make it convenient, Avianca has tried to give every medium to their passengers so that no query, complaint, or suggestion remains unnoticed. You can try to get them on any of these. You can chat with them quickly on Avianca WhatsApp, chat support, and social media. Due to busy schedules, if you have difficulty reaching them, try contacting them from multiple modes.